Frequently Asked Questions on FTheBox

FAQ'S

What type of perfumes do you offer?

We offer a wide range of designer and affordable perfumes for men and women. Our collection includes classic, fresh, floral, woody, and oriental fragrances from leading fragrance brands.

Are your perfumes authentic?

Yes, we only sell 100% authentic perfumes sourced directly from the leading fragrance brands.

How do I choose the right perfume for me?

Choosing the right perfume is a personal choice that depends on your individual preferences and body chemistry. We recommend that you try a few samples before making a purchase and select the fragrance that you like best.

What is the return policy?

Returns will be only accepted for product received are incorrect and products which are damaged/defective unless mentioned at the time of purchase.

How long does it take to receive my order?

Orders are shipped from Monday through Saturday. We pride ourselves on shipping your order as fast as possible, usually within Two (2) business days after it is placed, although in some cases, we may need upto 5-6 business days to fulfil your order. Holidays and sales may result in longer shipping times, despite our best efforts to minimize that. 

Is it safe to use my credit card on your website?

Yes, we use secure socket layer (SSL) technology to protect your personal and payment information. Your credit card information is encrypted and transmitted securely during the checkout process.

Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can track your order by logging into your account or by visiting the carrier's website.

Do you offer international shipping?

Yes, we do offer international shipping to selected countries. Please refer to our shipping policy for more information.